Feedback & Complaints

Step 1 — Tell us directly

Most concerns are resolved quickly by speaking to your carer's coordinator directly. Call 01603 517707 or 07359 222121, or email info@uniquedomcare.co.uk. We'll acknowledge your concern within 24 hours.

Step 2 — Formal complaint

If it isn't resolved informally, or you'd prefer to raise it formally from the start, write to us at Unique Domcare Limited, Suite 204, Kirkham House, 5 Whiffler Road, Norwich, NR3 2AG, or by email. Please include what happened, when, and what outcome you're looking for.

What happens next

• We acknowledge formal complaints within 3 working days.
• We investigate and aim to respond in full within 20 working days.
• If we need longer, we'll tell you why and give a revised timeframe.
• You'll receive a written outcome explaining what we found and any action taken.

If you're not satisfied with our response

You can escalate your complaint to the Care Quality Commission, who regulate Unique Domcare Limited (location ID 1-18878541709), via cqc.org.uk. Safeguarding concerns can also be reported directly to Norfolk County Council Adult Social Services.

Safeguarding concerns

If you believe someone is at immediate risk of harm, contact emergency services on 999. For non-emergency safeguarding concerns about a Unique Domcare client, contact us immediately so we can investigate and, where required, notify the local authority and CQC.