Privacy Policy

Who we are

Unique Domcare Limited is a CQC-registered domiciliary care agency based at Suite 204, Kirkham House, 5 Whiffler Road, Norwich, NR3 2AG. We are the data controller for the personal information described in this policy.

What we collect

• Enquiry details: name, phone number, email address, and information about the care you're enquiring about, submitted via our contact form.
• Job applicant details: name, contact details, and care experience, submitted via our careers form.
• Care record data for clients we support: care plans, visit notes, health information, and next-of-kin contacts, collected as part of delivering care.

Why we collect it

We use this information to respond to enquiries, assess job applications, arrange and deliver care safely, and meet our legal and regulatory obligations, including those set by the Care Quality Commission.

How we protect it

Personal and care data is stored on access-controlled systems, shared only with those directly involved in a person's care, and never sold or used for marketing without explicit consent.

How long we keep it

Enquiry and application data is kept only as long as needed to respond, generally no longer than 12 months. Client care records are retained in line with CQC and statutory requirements for health and social care records.

Your rights

Under UK GDPR you have the right to access, correct, or ask us to delete your personal data, and to object to certain uses of it. To exercise these rights, contact us using the details below.

Contact us about privacy

Email: info@uniquedomcare.co.uk  ·  Phone: 01603 517707

If you remain unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.